Refund & Cancellation Policy
Last Updated: August 2026
1. What You Are Buying
ScrapeHub sells prepaid credits. Credits are consumed as you run extractions, monitor competitors and generate reports, at the rates published on our Pricing page. Credit packs are digital goods and are delivered to your account immediately after a successful payment.
2. Failed Jobs Are Not Charged
Credits for a job are held when it starts and only deducted once the job completes. If a job fails or is cancelled, the held credits are returned to your balance automatically. You are never charged for a run that produced no result. Every hold, deduction and return is itemised in the credit history on your billing page.
3. Refunds on Credit Packs
You may request a refund within 7 days of purchase for credits you have not yet spent. Refunds are issued proportionally to the unused balance of that purchase. Credits already consumed are not refundable, because the underlying extraction, proxy and model costs have already been incurred on your behalf.
If a technical fault on our side caused a charge without delivering credits, we refund it in full, without a time limit. Write to us with your payment ID and we will trace it.
4. Subscriptions
You can cancel a subscription at any time from your billing page. Access and the credits already allotted remain available until the end of the period you have paid for. We do not charge you again after cancellation, and we do not pro-rate the current period.
5. How to Request a Refund
Email billing@scrape.anshumansp.com from the address on your account, with your invoice number or payment ID. We respond within 2 working days.
6. When the Money Arrives
Approved refunds are submitted to our payment provider immediately. The money reaches the original payment method in 5 to 7 working days for cards and net banking, and typically 1 to 3 working days for UPI. The final leg is controlled by your bank, not by us. Refunds are always returned to the original payment method; we cannot redirect them elsewhere.
7. Chargebacks
If something looks wrong on your bill, please contact us before raising a dispute with your bank. We would rather refund you directly and quickly than argue through a chargeback, which takes both of us far longer.